Tell us about the project
Nothing here is a commitment. The first conversation and the written quote are free, and if the honest answer is that you do not need custom software, that is the answer you will get.
Plain words are better than a specification. What happens today, where it goes wrong, and what you wish happened instead is enough to start.
Or just email
info@dattadock.com reaches the same place. Everything lands in one inbox and is answered by the company rather than routed through a queue.
The working day is US Central Time, from Oklahoma City. There is no phone line published, no live chat and no cover at night or at weekends. If you would rather be called, put your number in the form and say so and you will be called.
If you have not heard back within a few business days, send it again. Mail filtering can be the cause and a second send is not a nuisance.
What to include, by reason for writing
Nothing below is required. It is simply what turns a first reply into an answer.
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A new project
What the process is today, roughly how many times a week or month it happens, who touches it, and what breaks when you are busy. If you already have software that half works, say what it does and what it will not do. A rough timeline helps, and so does saying if there is a date you are working towards.
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An existing client system
Say which system, what you were doing, what you expected and what happened. If a customer of yours is affected, say that first, because it moves to the front of the queue. Within the thirty day support window there is nothing to authorize. Anything broken gets fixed.
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Adding to a system we built
Describe what you want it to do rather than how you think it should be built. You will get a fixed price for the addition before any work starts, the same way as the original.
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Product support
Put the product name in the subject line and include the email address on your account. For Classic Source include the vehicle and the part you searched for. For Kinlend or Ledger include the email on the account and roughly when the record was created. Do not email screenshots showing bank details.
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Billing on a product subscription
Include the product, the email address on the account, and the receipt number from Stripe or the date and amount of the charge. Never send a full card number, a security code or a password by email. To stop a subscription, say which product and which email address it is under.
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Data access, correction or deletion
Say which product, the email address on the account, and whether you want a copy of your data, a correction, or the account and its data deleted. Requests are confirmed from the email address on the account before anything is changed.
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Security reports
Include the product or site and the exact address of the page, the steps to reproduce, what someone could do with it, and when you tested. Say whether you used an automated scanner and name it. Please do not test against another person's account, do not run load or denial of service tests, and do not access or change data that is not yours. There is no bug bounty and no payment on offer, which is better said before you spend an evening on it than after. Security reports are read ahead of everything else.
Response times
Everything gets read. Not everything gets a fast reply. There is no guaranteed response time and no support agreement on offer, because the person answering the email is also the person writing the software.
A live client system with something broken comes first. Security reports come next. New project enquiries are usually answered within a couple of business days.
What we cannot help with
Said plainly, so you do not wait on an answer that is not coming.
- Native mobile apps for the App Store or Google Play, and taking over an abandoned codebase built by someone else.
- Legal, tax or financial advice. Nothing on this site or inside our software is legal advice. Rules on lending and interest vary by state, and you should ask a lawyer in yours.
- Recovering money. None of our own products hold or move funds. Kinlend and Ledger record what is owed and what has been paid, and the payment itself happens outside them.
- Deciding a dispute between two people using a product. Each person can be helped to get a copy of the records on their own account, and that is the limit of it.
- Sending you a compliance certification. The company holds no SOC 2, ISO or PCI DSS certification. What can be described in detail is how things are hosted, how payments are handled, and how passwords and session tokens are stored.
Registered entity details
If you are onboarding DattaDock as a vendor or putting together a compliance file, say which document or which field you need and who is asking for it. Anything that can be answered will be answered in writing, and anything the company does not hold will be named as not held rather than approximated.
- Legal name
- DattaDock, LLC
- Entity type
- Single-member limited liability company
- Jurisdiction of formation
- State of Oklahoma, United States
- Principal place of business
- 12500 Pittsburgh Ave, Oklahoma City, OK 73120, United States
- Ownership
- A single member. No other staff and no outside investment. The member is named in writing on request.
- Federal EIN
- Issued by the Internal Revenue Service in February 2020. That is the date the EIN was issued and is not a date of formation. The number is not published on this site.
- Contact address
- info@dattadock.com
- Postal address
- 12500 Pittsburgh Ave, Oklahoma City, OK 73120, United States
- Telephone
- None published. Ask in the form and you will be called.