Who you are writing to
DattaDock, LLC is a single-member company. Every message lands in the same inbox and is answered by the company rather than routed through a queue.
There is one address for everything: info@dattadock.com. Use it for any of the reasons below. Putting the product name or the reason in the subject line gets your message to the right pile faster.
Nothing in the lists below is required. It is simply what turns a first reply into an answer.
Reasons to get in touch
All of these go to info@dattadock.com. The difference is what you put in the message.
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General questions and press
Include your name, the publication or organization you are with, the question itself, and your deadline. Statements are given in writing. If you want a fact checked before you publish it, send the sentence you plan to run and you will get either a yes or a correction.
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Partnership, integration or a proposal
Say what you are proposing in the first two sentences, which product it involves, and what you would need from us. If you are selling a service, say so at the top. The company does not take client work, does not sell consulting and does not resell anyone else's software, so proposals built on any of those get a quick no rather than a slow maybe.
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Billing and subscriptions
Include the product, the email address on the account, and the receipt number from Stripe, or the date and amount of the charge. Payments run through Stripe, and card details go to Stripe directly and never reach company servers. Never send a full card number, a security code or a password by email. If you want a subscription stopped, say which product and which email address it is under.
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Data access, correction or deletion
Say which product, the email address on the account, and whether you want a copy of your data, a correction, or the account and its data deleted. Requests are confirmed from the email address on the account before anything is changed. If the record is shared with another person, for example a loan agreement or a shared expense group, mention it, because their copy of that record belongs to them.
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Security reports
Include the product and the exact address of the page, the steps to reproduce the issue, what someone could do with it, and the date and time you tested. Say whether you used an automated scanner and name it. Please do not test against another person's account, do not run load or denial of service tests, and do not access, change or download data that is not yours. There is no bug bounty program and no payment on offer, which is better said before you spend an evening on it than after. Reports are read ahead of everything else and you will get a straight answer on whether it is being fixed.
Support for a specific product
Product support also goes to info@dattadock.com. Put the product name in the subject line and include the email address on your account where there is one.
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Include the vehicle year, make and model, the part you searched for, and what you expected to see. If a price, part number or stock figure looks wrong, send the link to the result. For anything about a plan or a charge, use the billing route above.
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Include the email address on your account and, if it concerns one loan, roughly when it was created and whether you set it up or were invited to it. Do not email screenshots that show bank details. Kinlend keeps the record and never holds or moves the money, so it cannot recover, reverse or chase a payment.
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There are no accounts, so send the address of the page and what you saw. Job listings come from the Adzuna API. If a listing is expired, wrong or misleading, send the link and it will be corrected or removed. Messages cannot be passed to an employer and applications cannot be checked on from here.
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Include the email address on your account and the name of the group. Ledger calculates who owes whom and does not move money, so it cannot recover a payment that someone has not actually made.
Response times
Everything gets read. Not everything gets a fast reply. There is no guaranteed response time. Email is answered by one person, as soon as the work allows. Some takes longer, because the person answering the email is also the person writing and maintaining the software.
There is no guaranteed response time and no support agreement on offer. There is no phone line, no live chat, and no cover at night or at weekends. The working day is US Central Time, from Oklahoma City.
Security reports are read before anything else in the inbox.
If you have not heard back within ten business days, send the message again. Mail filtering can be the cause. A second send is not a nuisance.
What we cannot help with
Said plainly, so you do not wait on an answer that is not coming.
- Client work, contract development and consulting. The company builds and runs its own products only.
- Legal, tax or financial advice. Nothing on this site or inside the products is legal advice. Rules on lending and interest vary by state, and you should ask a lawyer in yours.
- Recovering money. None of the products hold or move funds. Kinlend and Ledger record what is owed and what has been paid, and the payment itself happens outside them.
- Deciding a dispute between two people using a product. Each person can be helped to get a copy of the records held on their own account, and that is the limit of it.
- Sending you a compliance certification. The company holds no SOC 2, ISO or PCI DSS certification. What can be described in detail is how the products are hosted, how payments are handled, and how passwords and session tokens are stored.
Registered entity details
If you are onboarding DattaDock as a vendor or putting together a compliance file, say which document or which field you need and who is asking for it. Anything that can be answered will be answered in writing, and anything the company does not hold will be named as not held rather than approximated.
- Legal name
- DattaDock, LLC
- Entity type
- Single-member limited liability company
- Jurisdiction of formation
- State of Oklahoma, United States
- Principal place of business
- 12500 Pittsburgh Ave, Oklahoma City, OK 73120, United States
- Ownership
- Anthony Coby, sole member. No other staff and no outside investment.
- Federal EIN
- Issued by the Internal Revenue Service in February 2020. That is the date the EIN was issued and is not a date of formation. The number is not published on this site.
- Contact address
- info@dattadock.com
- Postal address
- 12500 Pittsburgh Ave, Oklahoma City, OK 73120, United States
- Telephone
- None published. There is no support phone line.